Shipping Terms
Payment Methods:
Users can choose products according to their preferences, and cash on delivery is supported. 💰
For returns, please refer to the return policy on the online store.
If you have any questions after receiving the goods, please contact our online customer service in time. We are available 24 hours a day! 🕐
Logistics Terms:
Shipping Fee: Free shipping 🚚
Shipping Time: After successful order placement, we will arrange shipment according to the order sequence, and it is expected to be shipped within 3 business days; delivery service includes Saturdays, Sundays, and public holidays.
Delivery Time: Approximately 7-10 business days after the order is completed. 📅
Signing for Delivery: Please fill in a deliverable address and contact number when placing your order.
Please inspect the package upon receipt, checking if the outer packaging is intact, the quantity of goods matches the order, and the shopping list is complete. Please do not open the phone packaging before signing. If the outer box seal is damaged, you have the right to refuse delivery. 📦
If you cannot sign for the package yourself, you can authorize someone else to sign on your behalf, and they must also follow the above inspection process. The courier is only responsible for delivering the package to the address specified in the order; any signature at that address will be considered valid, and we cannot guarantee that the package will be signed for by the recipient personally.
Due to risk control, orders cannot be modified after confirmation. Please ensure you enter the correct address and phone number when placing your order. We apologize for any inconvenience this may cause. 🙏
From now on, orders that cannot be delivered due to incomplete information will be held by the delivery company for 5 days. The company will notify you via email; please reply to the email or contact customer service. If no reply is received within 5 days, the order will be returned to the warehouse and a refund will be issued. Thank you for your understanding.
Returns and Refunds
If the product is defective, you can apply for a full refund.
For specific return methods and conditions, please refer to the product sales page and the information recorded during the ordering process.
Returned goods must be kept intact, including all products, gifts, accessories, packaging, and related documents. If there is a paper invoice, it should be returned together, and relevant documents should be signed as required; otherwise, the company has the right to refuse the return request.
You understand and agree that when processing refunds, the company may need to handle relevant documents required by laws and regulations on your behalf (such as invoices or credit notes). 📄
Frequently Asked Questions about Delivery
Q1: Can I specify a delivery time when placing an order? A1: The delivery time varies depending on the "shipping company" indicated in the order's logistics information.
Q2: How do I file a complaint about the courier service?
A2: Contact the local service hotline of the "shipping company" listed in your order's logistics information.
Q3: How long does delivery take?
A3: Under normal circumstances, orders are delivered within 7 business days after dispatch (excluding Sundays).
Q4: What should I pay attention to when receiving and inspecting the package?
A4: Please ensure the outer packaging is intact. You can refuse to accept the package if the packaging is damaged.
Q5: Do I need to provide identification when receiving the package?
A5: No. The courier is only responsible for delivering to the order address; anyone at that address can sign for the package.
Q6: What if my order is signed for by someone else?
A6: Please contact the local customer service of the courier company listed in your order's logistics information.
Q7: How can I check the shipping status of orders from partner suppliers?
A7: Please check the corresponding courier information based on the "shipping company" listed in your order's logistics information.
If you have any questions about specific terms or delivery, please contact: service@mail.rivoluxa.com. Our customer service is available 24/7 to assist you. 💬