Privacy Policy
We highly value our customers' privacy. 🔒 We will only collect and use your personal data in the manner described in this Privacy Statement.
We only collect your information when necessary or relevant to a transaction.
We retain your information when required by law or relevant to the purpose of collection.
You can browse the company website without providing personal information. When accessing the website without logging into an account, you will be anonymous, and we will not be able to identify you.
We are happy to hear from you. For any suggestions or feedback, please email us at: service@mail.rivoluxa.com 💌
Personal Data Collection
The company will not sell, share, or trade customer data collected to third parties. Personal data collected online is only used within the company group. When creating an account, we collect the following basic information:
Name
Shipping address
Email address
Contact number
Date of birth
Gender
The collected personal data will be used for the following purposes:
Delivering the goods you purchased
Providing logistics status notifications and customer support
Sending you product information
Processing orders and providing the services or information you requested
In addition, we will use your information to manage your account, verify and process online payments, analyze website downloads, identify browser types, conduct website user statistics, and send you information about products or services that we deem appropriate, unless you have opted out of receiving such information. To complete delivery, we may provide your name and address to third parties (such as courier companies or suppliers). 📦
Note: Courier companies may require you to provide your ID number for customs inspection and export clearance.
We store order information, but for security reasons, it cannot be retrieved directly. You can log in to your account to view order details, manage addresses, bank information, and subscriptions. Please keep your personal account information safe to prevent unauthorized access by third parties. We are not responsible for the misuse of passwords. 🔐
Personal Data Security
The company ensures that all collected data is stored securely and confidentially. We protect your personal information in the following ways:
Restricting access to personal data
Maintaining technical equipment to prevent unauthorized data access
Securely destroying your personal data when it is no longer needed
The company uses 128-bit secure communication end-to-end privacy technology (SSL) to process your financial information. This technology would take at least one trillion years to crack and is an internationally recognized advanced security measure. 🔒
Personal Data Disclosure
Except for third parties providing website delivery services and related services to the company, the company will not share your personal information with other organizations. In special circumstances, the company may need to disclose personal data, for example, to protect life or health and safety, or for law enforcement purposes. ⚖️
If you believe the company has violated the privacy policy, please email: service@mail.rivoluxa.com
Privacy Statement Changes
The company reserves the right to modify and update this privacy statement at any time.
Privacy Violation Complaints
If you are not satisfied with how we handle customer privacy or complaints, please contact us at: service@mail.rivoluxa.com